Exchange and Returns Policy – Peakify Store

At Peakify Store, we strive to ensure you have the best shopping experience. If you need to exchange or return an item, please read our policy below for detailed guidelines.

Eligibility for Exchange and Returns

• Items purchased are eligible for exchange or return within 7 days of delivery.
• To initiate a return, you must contact us within 24 hours of receiving the product. Requests made after this timeframe may not be accepted.

Exchange Policy

Exchanges are only valid in the following cases:

• Damaged Products: If the product is damaged during transit.
• Size Issues: For items that do not fit as expected.
• Other Important Concerns: Such as receiving the wrong item.

We provide hassle-free exchanges for the above cases without any additional charges.

Return Process

• For Prepaid Orders: The full amount will be refunded to your original payment method (e.g., bank account, credit card) after the return is successfully processed.
• For Cash on Delivery Orders: Refunds will be issued to the bank account details provided at the time of raising a return request.

Damaged or Defective Products

If you receive a damaged or defective product, please share video proof of the issue during unboxing. This is a mandatory step for processing your return or exchange.

Exchange for Another Product

• You may exchange your item for a different product.
• If the value of the replacement product is higher, you will need to pay the difference.
• If the value is lower, the balance will be refunded as a gift card for future purchases.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please note, it may take some time for your bank or credit card company to process and post the refund as well. If more than 15 business days have passed since we’ve approved your return, please contact us at peakifystore@gmail.com.

Important Notes

Thank you for choosing Peakify Store. 💛

1. Products purchased during special promotions or sales may not be eligible for return or exchange.
2. Returned items must be in their original condition with all tags and packaging intact.
3. Peakify Store reserves the right to deny returns or exchanges if the product does not meet our policy requirements.

For assistance with exchanges or returns, please contact our Customer Support Team. We’re here to help you!