Refund & Return Policy – Peakify Store

At Peakify Store, we are committed to ensuring you have the best shopping experience. Below are our guidelines for exchanges, returns, and refunds.

Eligibility for Exchanges and Returns

• Items are eligible for exchange or return within 7 days of delivery.
• To initiate a return, please contact us within 24 hours of receiving the product. Requests beyond this timeframe may not be accepted.
• Products purchased during special promotions or sales may not qualify for exchanges or returns.

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Exchange Policy

We offer hassle-free exchanges in the following cases:

1. Damaged Products: If the product is damaged during transit.
2. Size Issues: For items that do not fit as expected.
3. Incorrect Products: If you receive the wrong item.

Conditions for Exchange:

• Items must be returned in their original condition, unused, unwashed, with tags intact, and in the original packaging.
• If exchanging for a different product:
  • If the replacement value is higher, the difference must be paid.
  • If the replacement value is lower, the balance will be refunded as a gift card.

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Return Process

1. Prepaid Orders: Refunds will be processed to the original payment method (e.g., bank account, credit card) after the product passes quality inspection.
2. Cash on Delivery (COD) Orders: Refunds will be issued to the bank account provided during the return request.

Steps to Follow:

• Share proof of damage (e.g., unboxing video or photos) for damaged/defective products.
• Ship the product back to us via a cost-effective courier service or registered post. You are responsible for the shipping charges.

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Damaged or Defective Products

If you receive a damaged or defective item:

1. Share video proof of the issue during unboxing.
2. Email the evidence to peakifystore@gmail.com within 24 hours of delivery.

If validated, we will arrange for a reverse pickup and provide a full refund or exchange.

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Refunds

Refunds will be processed after the returned product is received and inspected.

• For Prepaid Orders: Refunds are made to the original payment method within 7-10 business days.
• For COD Orders: Refunds will be credited to the provided bank account.

Note:

• If the refund is delayed beyond 15 business days, please contact us at peakifystore@gmail.com.
• Shipping charges will be deducted from the refund amount.

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Important Notes

• Products must be unused, unwashed, and returned with their original packaging, tags, and bill copies.
• No returns, exchanges, or refunds will be accepted for custom orders or Surprise Tees.
• Mugs, calendars, notebooks, posters, and phone cases are non-refundable unless the wrong item is delivered.

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Cancellations

• Cancellations are not permitted after an order is placed.
• If an order is canceled due to unforeseen issues, a refund will be processed to the original payment method within 7-10 working days.

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For further assistance, please reach out to our Customer Support Team at peakifystore@gmail.com.

Thank you for shopping with Peakify Store! 💛

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