Shipping Policy – Peakify Store

At Peakify Store, we strive to deliver your purchases promptly and efficiently. Please review our shipping policy to understand the guidelines and expectations for your orders.

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Order Processing

• Orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.
• For personalized or custom-made products, processing may take longer. The estimated timeline will be provided at the time of purchase.

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Shipping Timeframes

• Standard Shipping: Delivery within 5-7 business days after the order is dispatched.
• Express Shipping: Delivery within 3-5 business days (available for select locations).
• Delivery time may vary based on your location and shipping method chosen at checkout.

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Shipping Charges

• Standard Shipping: Charges vary based on weight, size, and destination of the order.
• Express Shipping: Additional fees apply.
• Free shipping may be offered on orders exceeding a specified value (mentioned during promotional periods or at checkout).

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Tracking Your Order

• Once your order is shipped, a tracking number and link will be provided via email or SMS.
• You can track your shipment in real-time using the provided tracking link.

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Delivery Guidelines

1. Delivery Address:
   • Ensure that the shipping address is correct and complete.
   • Peakify Store will not be held responsible for delays or failed deliveries due to incorrect or incomplete addresses.
2. Delivery Attempt:
   • Courier companies typically make two delivery attempts. If the delivery fails, the package may be returned to us.
   • Additional shipping fees may apply to resend the package.

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International Shipping

• We ship internationally to select countries.
• Customs duties, taxes, or additional charges (if any) are the responsibility of the customer and will not be covered by Peakify Store.
• International delivery times may vary based on destination and customs clearance.

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Undelivered or Delayed Orders

• In case of delays, you will be notified promptly.
• If your order is undelivered within 15 business days from dispatch, please contact our Customer Support Team for assistance.

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Shipping Restrictions

• Certain products may not be eligible for international shipping or delivery to remote areas. This will be mentioned at checkout.
• Hazardous materials or perishable goods may have specific shipping restrictions.

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Damaged or Lost Shipments

• If your package arrives damaged, tampered with, or is lost during transit, please contact us within 24 hours of delivery.
• Provide video or photo proof of the damaged package for claims processing.
• We will coordinate with the courier service to resolve the issue promptly.

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Order Changes or Cancellations

• Changes to shipping details (address, phone number) can only be made before the order is dispatched.
• Once an order is shipped, it cannot be canceled or altered.

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Thank you for choosing Peakify Store. We are committed to delivering your order safely and on time! 💛

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